3 types of MSP relationships you need to break up with

by

February 14, 2017

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We’ve all been there at one time or another – stuck in a relationship that isn’t healthy, but unsure if we’re ready to actually break up. What’s more, this situation isn’t exclusive to romantic relationships. You need to be on the lookout for bad relationships with co-workers, friends and even service providers.

If you find yourself in one of these relationships with your managed service provider, it’s time to get out!

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Do you feel like your MSP isn’t listening to your needs, but seeing dollar signs instead? Do you feel pressured into making decisions you don’t fully understand? There are MSPs out there that operate based on revenue alone, which means they’re more concerned about upping your subscription than finding solutions that fit your business’ goals. As a business owner, you shouldn’t feel manipulated into signing up for services or products you don’t need or understand. Rather, your MSP should be providing only the solutions that align with your strategic goals, regardless of the cost.

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A good MSP should offer feedback, progress reports and check-ins just as your own employees would. How’s the health of your network? Is your hardware due for an upgrade? Where exactly is your monthly subscription going? A healthy relationship with your MSP involves an open line of communication, proactive IT health checks and advice on next steps.

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As an MSP, MyITpros strives to become a part or extension of your business, meaning we are equal co-workers on equal footing. Sadly, this isn’t always the case for all MSPs, as some consider themselves “the expert” and believe they are above their clients. This breeds patronizing communication and unnecessary finger-pointing, and can leave you feeling like your MSP is overstepping. Of course, the MSP may have a technological advantage, but any service relationship should be properly balanced. That means respectful communication, collaborative problem-solving and the feeling that you are working together to make your business run smoothly.

Every relationship is unique, whether it’s romantic, platonic or professional. With that in mind, there’s no one-size-fits-all approach to building a rapport with your MSP. The most important thing is to build a healthy, two-way relationship with shared goals, robust support and open communication. If you think you’re in one of the situations above, it may be time for a breakup!

Find yourself in one of the above situations, or just looking for more information on managed services? Contact us today to speak to one of our consultants about what IT solutions are right for you! We promise you’ll fall in love with managed services just like us!

We're Integris. We're always working to empower people through technology.

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