We are searching for an experienced, detail oriented System Engineer (Level 2) to deliver a wide range of technology services. The successful candidate will be responsible for migrating clients into our various solutions, leading projects and assisting with ongoing management of systems. As a customer facing organization, we expect the right candidate to interact with clients in a professional and courteous manner and represent our company in its best light at all times. Our exciting and dynamic environment provides a great opportunity for growth both personally and professionally.
Duties and Essential Job Functions:
Support:
- Supporting multiple clients on various solutions running predominately Microsoft-based environments.
- Provide after hours on-call support on company rotation.
- Participate in after-hours maintenance as needed.
- Experience with ConnectWise & LabTech, or other ticketing platform & RMM tools is a plus, but not required.
- Proficiency in Microsoft Office required.
- Keep management apprised of critical issues.
Projects:
- Track and complete assigned projects.
- Complete tasks in a timely and quality fashion.
- Adhere to implementation, quality control, and change control standards.
- Keep management apprised of risks to project success.
Documentation:
- Develop quality documentation of technical processes and procedures.
- Document all ticket and project work including accurate time.
- Ensure documentation is sufficient to yield reproducible results.
- Identify and close any gaps in the existing documentation platform.
Technical Requirements:
- Minimum 4 year bachelor’s degree or equivalent professional experience
- Well-rounded Microsoft server/network technology experience. Current MCP or 5+ years’ experience.
- Line of business application support – must have experience supporting client/server network applications.
Proficiency implementing and/or supporting the following technologies:
- Microsoft Azure
- Windows 2008 – 2016 Server, Active Directory, Group Policy, TCP/IP, DNS, DHCP
- VMware, Hyper-V, Citrix , Unix, Linux
- All current Microsoft desktop operating systems (Windows 7/8/10)
- Microsoft Office 20010-2016, Visio, Project
- Microsoft Exchange 2007/2010/2013/2016
- Microsoft SQL, SharePoint, Lync, Office365
- Firewalls and switches; Cisco, Dell, HP, Juniper, SonicWall
- Blade and SAN storage technologies
General Requirements:
- Professional presence with excellent phone and face-to-face communication and interpersonal skills with a variety of users, including the Executive level.
- Valid driver’s license and insurance with reliable transportation. Occasional client visits inside of a 40 mile radius from office location.
- Drug-free and non-smoking environment. Smoking is prohibited at all client sites and Integris offices.
- Occasional work required outside of normal business hours.
- May occasionally lift objects up to 50lbs.
In addition to being one of Atlanta’s best places to work, Integris offers:
- Competitive Salary + Overtime
- Paid Time Off
- Paid Company Holidays
- Medical, Dental, Vision
- 401K
- Paid Training
- Automobile & Cellphone Allowance
Please read before applying for this position:
Interested applicants that meet the position requirements should upload their resume and include a cover letter along with the web application. This is not a virtual position and you must live or be willing to relocate to the Greater Atlanta Area and commute to our office in Sandy Springs.
