Systems Engineer – Field Services Team

Systems Engineer – Field Services Team

Learn more about our Systems Engineer – Field Services Team role and apply.

We are searching for an experienced, detail oriented System Engineer (Level 2) to deliver a wide range of technology services. The successful candidate will be responsible for migrating clients into our various solutions, leading projects and assisting with ongoing management of systems. As a customer facing organization, we expect the right candidate to interact with clients in a professional and courteous manner and represent our company in its best light at all times. Our exciting and dynamic environment provides a great opportunity for growth both personally and professionally.

Duties and Essential Job Functions:

Support:

  • Supporting multiple clients on various solutions running predominately Microsoft-based environments.
  • Provide after hours on-call support on company rotation.
  • Participate in after-hours maintenance as needed.
  • Experience with ConnectWise & LabTech, or other ticketing platform & RMM tools is a plus, but not required.
  • Proficiency in Microsoft Office required.
  • Keep management apprised of critical issues.

Projects:

  • Track and complete assigned projects.
  • Complete tasks in a timely and quality fashion.
  • Adhere to implementation, quality control, and change control standards.
  • Keep management apprised of risks to project success.

Documentation:

  • Develop quality documentation of technical processes and procedures.
  • Document all ticket and project work including accurate time.
  • Ensure documentation is sufficient to yield reproducible results.
  • Identify and close any gaps in the existing documentation platform.

Technical Requirements:

  • Minimum 4 year bachelor’s degree or equivalent professional experience
  • Well-rounded Microsoft server/network technology experience. Current MCP or 5+ years’ experience.
  • Line of business application support – must have experience supporting client/server network applications.

Proficiency implementing and/or supporting the following technologies:

  • Microsoft Azure
  • Windows 2008 – 2016 Server, Active Directory, Group Policy, TCP/IP, DNS, DHCP
  • VMware, Hyper-V, Citrix , Unix, Linux
  • All current Microsoft desktop operating systems (Windows 7/8/10)
  • Microsoft Office 20010-2016, Visio, Project
  • Microsoft Exchange 2007/2010/2013/2016
  • Microsoft SQL, SharePoint, Lync, Office365
  • Firewalls and switches; Cisco, Dell, HP, Juniper, SonicWall
  • Blade and SAN storage technologies

General Requirements:

  • Professional presence with excellent phone and face-to-face communication and interpersonal skills with a variety of users, including the Executive level.
  • Valid driver’s license and insurance with reliable transportation. Occasional client visits inside of a 40 mile radius from office location.
  • Drug-free and non-smoking environment. Smoking is prohibited at all client sites and Integris offices.
  • Occasional work required outside of normal business hours.
  • May occasionally lift objects up to 50lbs.

In addition to being one of Atlanta’s best places to work, Integris offers:

  • Competitive Salary + Overtime
  • Paid Time Off
  • Paid Company Holidays
  • Medical, Dental, Vision
  • 401K
  • Paid Training
  • Automobile & Cellphone Allowance

Please read before applying for this position:

Interested applicants that meet the position requirements should upload their resume and include a cover letter along with the web application. This is not a virtual position and you must live or be willing to relocate to the Greater Atlanta Area and commute to our office in Sandy Springs.