Does Your MSP Treat You Right?

by

September 1, 2016

To say that technology plays an important role in your daily business is something of an understatement. As a result, having a standard IT service provider available to fix issues or get equipment back online is important for any business.

You don’t need someone who is just available to add new user accounts or update software. You need something much more expansive. As a business owner, you don’t just have any computer users working under you – you have super-users. Many managed service providers have built their business models around treating any issue you have as a “trouble ticket” in their system. Your users may technically get the support they need, but they can’t feel it. They require a much closer, more intimate touch.

Imagine having direct access 24 hours a day, seven days a week to someone who isn’t just available to add new user accounts or to update software, but who can give you the true support you need to make sure your technology is always aligned with your long-term business objectives.

This is TRUE VIP treatment when it comes to IT service and if you’re not getting it from your current company, it might be time to consider making a switch.

The VIP Treatment and You: What You Need to Know

We understand that no two businesses are created equally – particularly in terms of how they utilize technological resources and infrastructure. We guarantee your business will always have access to a single, dedicated primary point of contact at all times. This person will be there for you in your time of need, guaranteeing the following:

  • You will always have a discretionary communication point that is responsible to deliver comprehensive, end-to-end IT service experiences for all IT-related management roles.
  • This point of contact will be responsible for overseeing all escalated Help Desk-level trouble tickets.
  • They will act as your dedicated, passionate and professional resource that will built a relationship between us and your company. They will gain a better and much deeper understanding of all of your business requirements, your corporate culture and the individual employees that comprise your organization.

The VIP experience is about more than just putting us in a better position to quickly respond to issues or to help you pick out that next important piece of equipment. It’s about becoming a part of your business and forming something of a symbiotic relationship with you and your team. It’s about allowing us to gain the type of valuable, actionable insight we need to help YOU propel your business forward with the power and advantage that only technology can provide.

The 21st century business requires 21st century-level IT technical support and service. If you’re not currently getting the VIP treatment from your IT service company, you could be missing out on one of the single best ways that you can leverage the power of modern technology to your advantage effective IMMEDIATELY.

We wouldn’t have it any other way.

We couldn’t be more grateful of the fact that you’ve chosen us to be your trusted source for staying ahead of all the latest information technology tips, tricks and news that you can use to help build the business you’ve always dreamed of for yourself. If you’d like to speak to someone directly to find out more information about these or any other related topics, feel free to contact us at (888)330-8808 or by sending us an email to [email protected]. We can’t wait to hear from you.

We're Integris. We're always working to empower people through technology.

Keep reading

How SMBs Can Avoid End-of-Life (EOL) Technology Drama

How SMBs Can Avoid End-of-Life (EOL) Technology Drama

The simplest way SMBs avoid end-of-life technology drama is by offloading all preventative endeavors to an MSP with a well-defined and repeatable process. Since we’re talking about IT systems with several hundred components, integrations, and interdependencies, minor...

Leveraging Shared Values to Build Company Culture

Leveraging Shared Values to Build Company Culture

Leveraging shared values is a powerful way to build a company culture around employee and client success. Reaching this goal is challenging in an industry known for overpromising and underdelivering quality IT support. Yes, the MSP business is complicated. Several...

How Much Do Managed IT Services Cost? (Factors & Price Ranges)

How Much Do Managed IT Services Cost? (Factors & Price Ranges)

Several factors drive the cost and price ranges of managed IT services. Fees range between $100.00 to $250.00 per user per month. Factors that affect cost are headcount, the size and sophistication of your IT systems, and whether you outsource some or all of the...