The Best Voice Option for Business


April 16, 2015


When researching voice solutions the first decision to consider is whether or not to select a traditional phone or a hosted phone system. A hosted phone system resides in the cloud, which means all that is needed is the phone and an Internet connect. I’m going to be honest, there really aren’t many reasons to go with a traditional phone system.

Here are 7 reasons to choose a hosted phone system instead of a traditional phone system:

  1. Low Upfront Cost – The cost of traditional and hosted phones are about the same, but traditional phones require additional hardware and more project hours.
  2. Predictable Spending – Hosted phone are operating expenses, meaning they are incurred the same period of time they are deducted, which can make budgets more predictable.
  3. Scalable – Growing from 2 to 200 users with a traditional phone system is very timely and costly. If you’re a startup, or have seasonal workers, hosted phones ensure you don’t pay for more than you needed.
  4. Easier to Unite Multiple Offices – Setting up a traditional phone system at multiple offices is very complex and unreliable, which results in greater project hours.
  5. Simple Setup for Remote Users – Hosted phone systems make it very simple to configure remote workers’ cell phones or add home office phones.
  6. Customizable Experience – Management of hosted systems is so simple even nontechnical users can make changes, such as call forwarding during certain hours.

Biggest Myths About a Traditional Phone System

1.    The sound quality of traditional phones is superior to hosted phones. (False)

Sound quality should be the same if the system is set up properly. Ensuring the business has enough bandwidth is also important. Often the business data and phones are running through the same place. If there is not enough bandwidth, sound is compromised, which is why you should work with a reliable provider. Contact us for a referral.

2.    Hosted phone systems are more expensive over time. (Maybe)

For a stable business with no growth, a traditional phone system may be more affordable over time. And if accounting prefers capital expenses for tax reasons, paying the major expense all up front may make more sense.

3.    Traditional phones are not Internet reliant. (True, but who cares)

The only benefit to a traditional phone system is that if the Internet goes down, calls will still function. Hosted phones are 100% reliant on standard bandwidth. But, let’s face it, most of us can’t do anything when the Internet is down anyway, so working phones at a down offices isn’t all that helpful anyway.

Furthermore, configuring hosted phones to forward calls to mobile devices is simple. When office phones come offline, just set the forward call setting, which would be more useful in this scenario because you can send employee offsite to any Internet connection to work.

If you have further question contact an IT services provider.

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Lori-Mankin1 Lori Mankin, Marketing Coordinator

Our goal for this blog is to answer the questions you ask. If you have any questions about traditional or hosted phone systems or any other topic please email me at To learn more about IT subscribe to our blog.



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