IT Support at its Best: Our Process


February 28, 2019

Integris’s clients can always rest easy.

When it comes to IT support, you want to make sure you’re in good hands – but what does that necessarily mean? Well, first you have to understand what your business needs. It doesn’t matter if these needs are very little or very large, what matters is that you can pinpoint them. You want to look for an IT provider that can fill in your gaps. That’s the best part about Integris, you tell us what you need and we can adapt our solutions for you. Let Integris provide your thriving team with piece of mind. Our services can be broken down into 4 blocks:

Service Desk

Our Service Desk is readily available for your everyday needs. Whether it be a simple password reset to a server outage, we are more than ready to take it on. We are not just techies speaking in JavaScript; we aim to connect with your team in the same way we would talk to our own. Our goal is to prevent these issues from happening over and over, to ensure that your business can run as smoothly as possible.

Centralized Services

Centralized Services are exactly what they sound like: the crucial parts of your IT infrastructure. These things can get easily overlooked, and that’s where we step in. Let us handle your network before the bad guys do. These services include, and are not limited to, monitoring, backing up, and securing your network. And let’s not forget handling your licensing and software.

Network Administrator 

With our Network Administration, you have access to two dedicated senior level engineers- a primary and backup engineer. This guarantees that no matter what, you see the same faces in your office month to month. Whether your issue is onsite and remote, we can be there every step of the way. Managing your network can be a lot more than you expect, especially as a busy and thriving business. Don’t hesitate if you have an IT emergency because these are the types of matters we are trained for.

Chief Information Officers

Before we mentioned IT infrastructure, which you may be well aware of. But what about IT strategy? You want to make sure that your technology and your business are aligned. It is important that your technology is ahead of the game so your business can thrive. You need someone you­­ can trust to handle this, so you can focus on the core goals of your business. And if you’re looking for someone to trust, trust us.

Want more from your IT provider? We know change is hard.

A conversation is a great place to start. Contact us to set up a call.

Download this post for your personal resources

Tyler Daniels is a Senior Marketing Specialist with Integris.

Keep reading

MSP vs. MSSP: Blend Both for Better Risk Management

MSP vs. MSSP: Blend Both for Better Risk Management

We often get questions asking us about MSP vs. MSSP. MSPs and MSSPs are frequently confused, but there are significant differences in their offerings. But that also doesn't mean you need to pick one or the other – you can actually get the best of both worlds. In this...

Solve Persistent IT Problems Today

Solve Persistent IT Problems Today

To solve persistent IT problems, you must first identify three trouble spots. Organizing your business enabling technology into simple buckets is one of the best ways to track, score, report, and collaborate with your MSP. The term "trouble spots" appears in the title...

5 Keys Areas Of Success

5 Keys Areas Of Success

"We create future-proof brands." Matt Kandela is the Co-Founder & CEO of Dear Future. Matt talks with Anthony about keys to success, innovation, and shaping company culture. Passionate Purpose Matt: "We believe that the role of business is changing. We've seen it...