IT Support Tampa Bay, FL

Do more with technology with IT Support in Tampa Bay

Searching for IT support services in Tampa Bay? Integris delivers premier technology services and strategies tailored for businesses in Tampa.

Our Tampa Bay IT Support location

Since 1996, our team at Integris has been supporting Tampa Bay businesses in optimizing their IT services.

With over 100+ years of combined experience in the IT industry, our experts have earned accolades from clients spanning various sectors in Tampa Bay.

13075 US Highway 19 N.
Clearwater FL 33764
(727) 446-4564

Integris Tampa

Clients rate Integris the #1 Managed Service Provider

Our reviews on Clutch speak for themselves – we've been ranked the #1 Managed IT Service Provider based on our ability to deliver services and our focus in the managed IT space.

Industry-leading managed IT support tailored for Tampa Bay businesses

Managed IT strategy

You’ll receive authentic strategic guidance on proven IT processes and frameworks, enhancing performance while reducing risks.

Proactive managed IT

When your business effectively manages IT, you spend less on reactive emergencies and have more time to focus on your core operations.

24/7/365 support

Wherever and whenever you require it, Integris provides your team with round-the-clock, 365-day support.

Vendor management

Count on us to handle it all – from remediation and troubleshooting to managing escalation requests and beyond.

Logo of Straighten Up Orthodontics featuring the text "Straighten Up Orthodontics" with a curved purple line beneath.

Integris business IT support Tampa Bay: What our clients say

“During the pandemic the telehealth option at our office became a reality. To be able to move through these types of appointments and connect with our patients that we were actively treating was beautiful.”

Dr. Bill Layman
DMD
Straighten Up Orthodontics

Upcoming digital events

TechPulse

TechPulse

Multi-event series
First event: Wednesday, July 24th, 12 PM EDT / 9 AM PDT

The tech info you need today to be competitive tomorrow: TechPulse offers the best strategic advice and overview of business technology that your organization needs to thrive.

Service Beyond Servers:
Doing good in Tampa Bay

At Integris, we prioritize the communities we serve by focusing on local charitable giving and community involvement.

Through the Integris Impact program, employees are given a designated amount of PTO annually to volunteer at a local charity of their choice.

Logo with the words "Integris Impact" in black text. A small red plant sprout symbol extends from the letter "I" in "Impact".

Buffalo-Plaid Breakfast

Start your day with our vCISO podcast on all things cybersecurity.

Our Tampa Bay IT services

Explore our full range of services.

Managed IT Services Tampa Bay

Learn more about our fully managed IT services offerings in Tampa Bay.

Cybersecurity Services Tampa Bay

We leverage security at every stage to reduce risk and ensure compliance for Tampa Bay businesses.

IT Consulting Tampa Bay

We help align Tampa Bay business technology needs with their future goals.

IT Helpdesk Tampa Bay

Learn more about how Integris can help your Tampa Bay business with our IT Helpdesk offering.

Learn more about Integris IT support services

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Searching for IT support services in Tampa Bay? Integris delivers premier technology services and strategies tailored for businesses in Tampa.

Tampa Bay Managed IT Support FAQ

What are IT support services in Tampa Bay?

In Tampa and across Florida, IT support services are provided by third-party Managed Service Providers (MSPs). These MSPs manage, monitor, and support a client’s entire IT infrastructure and user base, improving operational efficiency and reducing disruptions. This enables Florida businesses like yours to concentrate more on their core activities.

The services encompass comprehensive support through a service desk, centralized IT system maintenance for continuous operational security and backups, dedicated system administration for regular maintenance and inspections, and a virtual Chief Information Officer (vCIO) who offers strategic IT guidance and manages the outsourced IT department.

How do IT support services in Florida work?

IT support services differ in scope and method depending on the provider. Integris delivers comprehensive monitoring, management, support, and security for all client IT systems and users at a fixed monthly fee. Each Service Level Agreement (SLA) includes several essential features:

  • vCIO: Offers strategic direction, budgeting, planning, and consulting, including account reviews and IT roadmaps to facilitate digital transformation.
  • Managed Services Concierge: Serves as your primary contact for all account matters, coordinating communications between your vCIO and the service team, and handling IT service queries, billing, and technology decisions that impact collaboration, productivity, compliance, and security.
  • Client Management Tools: Encompass automation, ticketing, CRM, remote management, monitoring, documentation, communication, notifications, and data privacy tools.
  • Day-to-Day Support: A team of engineers provides support, responding according to the priority of the issue. Clients can report issues via phone, email, or website.
  • Vendor Technical Assistance: Engages directly with your technology vendors to manage incidents, escalate tickets, and resolve issues within your IT setup.
  • Procurement Services: Integris sources products through authorized channels, recommends business-class solutions, and manages configuration, registration, licensing, warranties, and authenticity.
  • Network Management: Includes monitoring, administration, reporting, domain name and SSL certificate management, and both remote and on-site incident resolution.

What's included in IT support services?

Managed IT support services plans vary by provider. At Integris, our Empower plan includes: 

  • Dedicated virtual Chief Information Officer (vCIO)  
  • Managed Services Concierge (MSC) team  
  • Service Desk to respond to reactive support requests (remotely) 
  • Backup & Disaster Recovery 
  • Cybersecurity Management  
  • Dedicated proactive support team to constantly analyze the client environment and assist with identifying issues before they become a problem (remotely)  
  • Technology monitoring and patching tools  
  • New user setup as per Integris’ defined checklist/process  
  • Departing user termination as per Integris’ defined checklist/process  
  • New desktop/laptop computer setup (if hardware purchased from Integris as per Integris’ defined new computer setup checklist/process)  
  • Technology vendor management (copier company, ISP, etc.)  
  • Integris’ standard network documentation  
  • Access to on-call team outside of business hours (after hours support billed on hourly basis) 

 

Our Empower+ plan includes: 

  • Dedicated virtual Chief Information Officer (vCIO) 
  • Managed Services Concierge (MSC) team  
  • Service Desk to respond to reactive support requests (remotely and on-site)  
  • Backup & Disaster Recovery 
  • Dedicated proactive support team to constantly analyze client’s environment and assist with identifying issues before they become a problem (remotely and on-site)  
  • Scheduled in advance proactive days on site  
  • Technology monitoring and patching tools  
  • New user setup as per Integris’ defined checklist/process  
  • Departing user termination as per Integris’ defined checklist/process   
  • New desktop/laptop computer setup (if hardware purchased from Integris as per Integris’ defined new computer setup checklist/process)  
  • Technology vendor management (copier company, ISP, etc.)  
  • Integris’ standard network documentation  
  • Access to on-call team outside of business hours 

What should I expect from my IT support?

IT support from Integris can address many common Tampa business challenges by focusing on IT strategy and compliance. This approach is particularly beneficial in areas where many IT providers fall short, assisting small and medium businesses, as well as large enterprises, in several ways:

  • Save time and money, boosting profitability.
  • Enhance team morale.
  • Reduce frustration among employees and prevent IT staff burnout.
  • Strengthen defenses against data breaches, ransomware, and legal risks.
  • Decrease cybersecurity and compliance risks.
  • Prevent the loss of knowledge and skills when IT staff leave.
  • Utilize top-notch tools and access support from a local help desk.
  • Allow internal IT staff to concentrate on strategic, crucial projects.

What businesses are a good fit for IT support?

IT support services are ideal for Tampa businesses that:

  • Depend on their IT infrastructure to support everyday operations, staff, and clients.
  • View technology as a key factor that sets them apart from competitors.
  • Recognize the importance of mature operations for achieving predictable outcomes and better risk management.
  • Expect their systems to be highly available, efficient, and productive, achieved through proactive technology planning and management.
  • Value their reputation in the market and understand the need to manage reputational risks to maintain public trust.
  • Lack trained staff, expertise, or time to handle maintenance, updates, and repairs effectively.
  • Prefer a simple billing model, paying a single, flat monthly fee for a high level of service quality.

What businesses are a bad fit for managed IT support?

Companies with robust in-house IT support teams might benefit more from co-managed IT solutions, allowing them to collaborate with an external provider.

Issues can also arise if there isn’t a dedicated advocate or IT champion within your Tampa company to liaise with the IT support provider. Without a proactive contact, the provider may struggle to implement beneficial changes, and their recommendations might be overlooked.

Additionally, some IT support providers may not be well-equipped to address the specific needs of certain industries. For example, financial firms, legal practices, CPAs, and medical practices often require providers with experience in their particular sector.

Ultimately, selecting an IT support provider should be a mutual decision and viewed as a partnership. A reputable IT company will be clear about their suitability for your needs from the start, and you should be equally transparent with them.

How do I find an IT support provider in Tampa Bay?

There are several effective methods to find good IT support providers that suit your needs. One approach is to consult independent review sites such as Clutch, which provide unbiased, third-party reviews from actual clients (full disclosure: Integris has a 4.9-star rating on Clutch). Additionally, you can seek recommendations from trusted business associates and partners for MSPs they have worked with in Tampa.