Technology Decisions and the Modern Client Experience in Law Firms

Law firms are making increasingly complex technology decisions amid rising costs, expanding security concerns, and growing expectations from both leadership and clients. While these decisions often happen behind the scenes, their effects are felt directly by clients in how legal services are delivered, communicated, and experienced.

This webinar draws on original research from a dual survey conducted by Censuswide and Pollfish, examining both law firm technology spending and adoption decisions and evolving client expectations. Together, the findings explore the relationship between technology strategy and client experience in today’s legal environment, highlighting where operational choices intersect with trust, efficiency, and long-term relationships without assuming a single path forward.

Key Takeaways
• Insights from original firm and client research on technology priorities and expectations

• How technology decisions increasingly influence client perceptions and experience.

• Where gaps can emerge between internal priorities and external outcomes.

Presented by Integris.

*Exclusive 2026 Legal Insights – receive a complimentary report after the webinar