As your technology partner, we help you understand and leverage all facets of your IT infrastructure by applying client strategy and budgets to a proven IT process based on standards and best practices.
This unique approach delivers a full-service IT department experience, with a dedicated vCIO owning the partnership.
Already have a CIO, IT Director, software, or support specialist? By outsourcing all IT infrastructure support to Integris, these resources will increase their focus on strategy, innovation, growth, and specialized applications.
Your Integris vCIO coordinates and balances five service categories to provide a seamless experience.
The five service categories of Integris Managed IT Services
Service Desk
Your IT systems are monitored, managed, supported, and secured 24/7/365 by our team and Professional Services Automation (PSA). This IT management software integrates and optimizes every hardware, software, and cloud endpoint in your digital estate.
PSA has robust ticketing and dispatch capabilities that empower our system, network, and cloud engineers to identify, prioritize, and remediate network activity and issues around the clock.
The service desk is ground zero for reactive user support requests throughout the business day. Options to extend coverage for companies in multiple time zones and specialized use cases are available.
- Remote and Onsite Support
- Four Ways to Open Service Tickets
- Help Desk with System, Network, and Cloud Engineers
- Quality Guaranteed by a Service Level Agreement
IT Systems
Integris maintains SOC2 Type2 Compliant IT systems, policies, and management procedures that we apply to all client IT systems.
SOC2 Type 2 is a reporting standard that captures, verifies, and rates how well cloud solution providers maintain internal controls to safeguard client data. The primary safety standards include access controls, change management, system operations, and risk mitigation.
Our IT systems are your IT systems. Integris clients get instant access to a portfolio of third-party solutions, subject matter expertise, IT functionality, and operating disciplines that include but are not limited to:
- Backup and Disaster Recovery
- Business Continuity Planning
- Cybersecurity Frameworks
- Patching and Monitoring
- Remote, Monitoring, and Management
- Security and Compliance
Dedicated IT Team
The team at Integris is committed to creating powerful, secure, and quiet IT systems that propel your business forward. This journey is a quest to advance your operational maturity, so you focus less on reactive IT and more on strategic IT to grow your business.
Service tickets, client emails, planning sessions, Teams calls, IT projects, network diagrams, IT roadmaps, reports, and more are automatically logged and tracked through our PSA. Recording every IT event means we always operate from a single source of truth, visible to and informed by everyone assigned to your account:
- vCIO
- Help Desk
- System Engineers
- Network Engineers
- Cloud Solution Architects
- IT Project Managers
Project Services
Projects are where your business needs align with the technology lifecycle. Over time, every endpoint in your network requires replacement and reimagination.
IT systems have countless moving parts, complex interdependencies, and different “expiration dates.” Keeping you ahead of the curve is one of our highest callings.
Your vCIO makes data-driven recommendations to prioritize each technology initiative based on low, medium, and high business impact.
Projects typically include the following combination of services:
- Project Management
- Project Scoping
- Solution Development
- Technology Procurement
- Vendor Technical Assistance
- Staging, Testing, and Implementation
Cybersecurity
Managed IT Services are the most efficient way for small and medium-sized businesses to maximize cybersecurity resilience. Partner with us to elevate the three pillars of information security: confidentiality, integrity, and availability. Integris takes an interdisciplinary approach, incorporating people, processes, and technology to advance your mission while minimizing downtime, disasters, PR problems, and legal blowback.
We create and manage tailored solutions to match your strategy, budget, and tolerance for risk:
- Multi-Factor Authentication (MFA)
- Data Backup and Disaster Recovery
- Single Sign-On (SSO)
- Cybersecurity Awareness Training
- Antispam, Antimalware, and Antivirus
- Managed Firewall
- Content Filtering
- Managed Detection, and Response (MDR)
- Extended Detection, and Response (XDR)
- Endpoint Detection, and Response (EDR)
- Endpoint Protection (EPP)
- Security Information Event Management (SIEM)
- Security Operations Center as a Service (SOCaaS)
- Security Orchestration, Automation, and Response (SOAR)
Why clients think our Managed IT Support is the best
“We have improved our security and flexibility, begun our cloud migration, and switched to remote working due to the COVID crisis. Again, with the guidance of Integris not missing a single step.
Our future is planning for better efficiencies and reducing costs – all while preparing for the next unexpected turn. As Integris has proven repeatedly, they will be a trusted partner on this journey forward.”
Pace Claims
Explore our IT Support Plans
Standard
starting at $1,500/mo
Premium
starting at $2,250/mo
