Banking Trust and Technology Report
Concerns surrounding cyberattacks, fraud, and AI-driven errors rise. Is your bank prepared?
Our report is based on a dual survey of 1,000 U.S. banking customers and 673 banking executives, uncovering a growing gap between customer expectations and banks’ operational realities.
67%
of customers would switch banks after a significant breach
64%
of bank leaders say they lack full visibility into their IT spending
45%
expect their IT spent to increase up to 40% or more in 2026
Why rising tech budgets are creating IT blind spots
This report dives into the "modernization paradox"—why spending more doesn't always lead to better visibility or higher trust—and provides a roadmap for navigating the dual pressures of rapid AI adoption and escalating cybersecurity threats.
Key takeways:
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The Visibility Gap: Why record-breaking tech budgets are becoming harder for leadership to track and manage.
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The Breach-Perception Paradox: The disconnect between actual security incidents and what your customers actually believe.
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The AI Trust Flashpoint: Identifying the specific automated banking features that trigger the most consumer anxiety.
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Legacy vs. Liquidity: Navigating the hidden costs of integrating modern innovation with aging core infrastructure.
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The Loyalty Threshold: Understanding the specific "tipping points" that cause long-term customers to switch institutions.
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Third-Party Dependency: The strategic role of Managed Service Providers (MSPs) in closing the digital maturity gap.
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Communication Strategies: How the frequency of your security updates directly correlates to perceived institutional stability.
Take a look inside
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The 2026 Banking Trust and Technology Report explores the high-stakes intersection of massive digital investment and the fragile nature of consumer confidence.
As financial institutions pour unprecedented capital into modernization, a significant gap is opening between executive strategy and customer perception.