Managed IT

How MSPs can shift manufacturers toward adaptive manufacturing

Manufacturing is undergoing a massive shift toward adaptive manufacturing. For decades, competitiveness was driven largely by cost cutting and efficiency. Today, however, volatility in global supply chains, geopolitical shifts, labor shortages, and rapid technology change have made resilience and adaptability just as important as cost optimization. Supply chain disruption, tariff uncertainty, and logistics bottlenecks have…

Optimizing hybrid cloud computing with an MSP

In 2026, companies continue to build their future in the cloud. And they are turning to managed service providers (MSPs) to shepherd their journey—particularly en route to hybrid cloud computing. Hybrid cloud architecture has become key for organizations to take a “best of both worlds” approach to their IT environments. Organizations can get the flexibility…

What to expect from an AI-driven MSP 

Big changes are ahead for IT managed service providers Artificial Intelligence is set to revolutionize the way work is done, and the managed IT services provider (IT MSP) world is no exception. In fact, in a global survey of MSPs by Lansweeper, 76.4% of respondents said they expect AI-driven service offerings to contribute between 11%…

Why We’re Drawing the Line at Responsible IT Architecture

You may have heard us talking about the idea of a “Responsible IT Architecture” framework. You may have even heard us say we won’t work with a client unless they (a) have Responsible IT Architecture already in place or (b) commit to working with us on implementing it. It’s a strong position to take. But we believe every client we have on our roster should have basic security and backup protections. Here’s why.

Five critical IT questions you should ask your MSP in 2025

If your vendor isn’t coming to you with the “big questions,” you’re probably already behind.  This adage about the importance of proactive customer service rings true—especially when it comes to having strategic conversations with your IT managed service provider (MSP). All too often, IT managers are so caught up in the day-to-day demands of their…

What is data governance?

How data flows in your organization determines the success of your processes—especially when AI is added to the mix. Here’s what SMBs need for a good data governance program.

Business Intelligence for Small Business

Affordable business intelligence tools are coming to smaller businesses. Is your organization ready to integrate BI into its process and workflows?

How AI Agents are Transforming Managed Services

AI agents are transforming how managed service providers (MSPs) deliver IT support to their customers. But it’s also transforming their clients’ businesses. As MSPs introduce greater automation to IT processes, they pass on the benefits to their clients: cost reduction, improved operational efficiency, and the opportunity for businesses to become more strategic, competitive, and innovative.…

A client portal is an MSP’s ‘litmus test’ for client-centricity

Key takeaways: Why does a client portal signal high-quality MSP service? Organizations that are considering IT managed service provider support want the highest level of service, and they want access to that service without hurdles and friction. Top-notch managed service comes in part through responsive, expert 24/7/365 IT support. But not every IT managed service…

Guide: How MSPs improve banks’ return on assets, operational efficiency

Banks need technology to boost customer experience, bolster cybersecurity,, improve operational efficiency, and increase return on assets. Here’s how an MSP improves banks’ return on assets–without breaking the bank.