IT Support Atlanta GA

Get more out of your tech with IT Support in Atlanta

Looking for IT support services in Atlanta? Integris offers top-notch technology services and strategy for Atlanta businesses.

Our Atlanta IT Support location

Since 2008, our team at Integris has been helping Atlanta businesses get the most out of their IT services. Our team of experts has over 100+ years of combined experience in the IT industry, plus numerous testimonials from our clients with a variety of different businesses in Atlanta.

Our office in North Buckhead provides support throughout the Metro Atlanta area, including Alpharetta, Atlanta, Marietta, Roswell and Sandy Springs.

3565 Piedmont Rd NE
Building 2, Suite 200
Atlanta GA 30305
(404) 551-5492

Integris Atlanta

Clients rate Integris the #1 Managed Service Provider

Our reviews on Clutch speak for themselves – we've been ranked the #1 Managed IT Service Provider based on our ability to deliver services and our focus in the managed IT space.

Industry-leading managed IT support for Atlanta businesses

Managed IT strategy

You’ll get true strategy for proven IT processes and frameworks – improving performance and lower risk.

Proactive managed IT

When your business does IT right, you spend less on reactive emergencies and more time on business.

24/7/365 support

Anytime and anywhere you need it – Integris supports your team with 24/7/365 support available.

Vendor management

We’ll deal with it – remediation, troubleshooting, escalation requests, and more.

Atlanta IT support clients trust Integris

“Integris has been absolutely key to the Atlanta Humane Society’s success. We really use them as our Chief Technology Officer, as well as supporting us on a daily basis.”

Chris Slee
Chief Operating Officer

Atlanta Humane Society

Upcoming digital events

TechPulse

TechPulse

Multi-event series
First event: Wednesday, July 24, 12 PM EDT / 9 AM PDT

The tech info you need today to be competitive tomorrow: TechPulse offers the best strategic advice and overview of business technology that your organization needs to thrive.

Doing good in Atlanta

We believe in service beyond servers – doing good in a way that impacts the Atlanta community where we live and work.

That’s why we’re proud of what our team does at Atlanta Mission, the city’s largest and longest-running provider of services to adults and children without homes.

We’re also proud to support the Atlanta Humane Society, including sponsoring and participating in events like the Annual Golf Classic and Walk for the Animals.

Buffalo-Plaid Breakfast

Start your day with our vCISO podcast on all things cybersecurity.

Our Atlanta IT services

Explore our full range of services.

Managed IT Services Atlanta

Learn more about our fully managed IT services offerings in Atlanta.

Cybersecurity Services Atlanta

We leverage security at every stage to reduce risk and ensure compliance for Atlanta businesses.

IT Consulting Atlanta

We help align Atlanta business technology needs with their future goals.

IT Helpdesk Atlanta

Learn more about how Integris can help your Atlanta business with our IT helpdesk offering.

Learn more about our Atlanta location

Future of Managed IT: Atlanta Market Trends

Future of Managed IT: Atlanta Market Trends

In recent years, managed IT services have become increasingly popular for businesses of all sizes in the Atlanta market. With the increase in technological advancements, many companies are seeking expert support to help manage their IT infrastructure in order to stay...

Integris: Top IT Service in Atlanta & Baltimore 2023

Integris: Top IT Service in Atlanta & Baltimore 2023

Here at Integris, we believe that the key to success is human-centered solutions. Coming together in 2021, we’re a young yet formidable team that’s committed to providing the best services from coast to coast. From cybersecurity monitoring to CISO compliance, our IT...

Reach out to start the conversation

Looking for IT support services in Atlanta? Integris offers top-notch technology services and strategy for Atlanta businesses.

Atlanta Managed IT Support FAQ

What are IT support services in Atlanta?

In Atlanta and throughout Georgia, IT support services are delivered by a third-party Managed Service Provider (MSP). These MSPs handle the full management, monitoring, and support of a client’s IT infrastructure and user base, enhancing operational efficiency and minimizing disruptions. This allows Atlanta businesses like yours to focus more on their core functions.

The services include a service desk for all-around support, centralized IT system upkeep for continuous operational security and backup, dedicated system administration for routine maintenance and inspections, and a virtual Chief Information Officer (vCIO) who provides strategic IT guidance and manages an outsourced IT department experience.

How do IT support services in Atlanta work?

IT support services vary in depth and approach depending on the provider. Integris offers comprehensive monitoring, management, support, and security for all client IT systems and users at a fixed monthly fee. Each Service Level Agreement (SLA) includes several key features:

  • vCIO: Provides strategic direction, budgeting, planning, and consulting, including account reviews and IT roadmaps to enhance digital transformation.
  • Managed Services Concierge: Acts as your main contact for all account issues, bridging communications between your vCIO and the service team, and managing IT service queries, billing, and technology decisions that affect collaboration, productivity, compliance, and security.
  • Client Management Tools: These include automation, ticketing, CRM, remote management, monitoring, documentation, communication, notifications, and data privacy tools.
  • Day-to-Day Support: A pool of engineers offers support, responding based on the priority of the issue. Clients can report issues via phone, email, or website.
  • Vendor Technical Assistance: Direct interaction with your technology vendors to manage incidents, ticket escalation, or incident resolutions within your IT setup.
  • Procurement Services: Integris sources products through authorized channels, recommending business-class solutions and managing configuration, registration, licensing, warranties, and authenticity.
  • Network Management: Includes monitoring, administration, reporting, domain name and SSL certificate management, and both remote and on-site incident remediation.

What's included in IT support services?

Managed IT support services plans vary by provider. At Integris, our Empower plan includes: 

  • Dedicated virtual Chief Information Officer (vCIO)  
  • Managed Services Concierge (MSC) team  
  • Service Desk to respond to reactive support requests (remotely) 
  • Backup & Disaster Recovery 
  • Cybersecurity Management  
  • Dedicated proactive support team to constantly analyze the client environment and assist with identifying issues before they become a problem (remotely)  
  • Technology monitoring and patching tools  
  • New user setup as per Integris’ defined checklist/process  
  • Departing user termination as per Integris’ defined checklist/process  
  • New desktop/laptop computer setup (if hardware purchased from Integris as per Integris’ defined new computer setup checklist/process)  
  • Technology vendor management (copier company, ISP, etc.)  
  • Integris’ standard network documentation  
  • Access to on-call team outside of business hours (after hours support billed on hourly basis) 

 

Our Empower+ plan includes: 

  • Dedicated virtual Chief Information Officer (vCIO) 
  • Managed Services Concierge (MSC) team  
  • Service Desk to respond to reactive support requests (remotely and on-site)  
  • Backup & Disaster Recovery 
  • Dedicated proactive support team to constantly analyze client’s environment and assist with identifying issues before they become a problem (remotely and on-site)  
  • Scheduled in advance proactive days on site  
  • Technology monitoring and patching tools  
  • New user setup as per Integris’ defined checklist/process  
  • Departing user termination as per Integris’ defined checklist/process   
  • New desktop/laptop computer setup (if hardware purchased from Integris as per Integris’ defined new computer setup checklist/process)  
  • Technology vendor management (copier company, ISP, etc.)  
  • Integris’ standard network documentation  
  • Access to on-call team outside of business hours 

What should I expect from my IT support?

IT support from Integris can address many common Atlanta business challenges by focusing on IT strategy and compliance. This approach is particularly beneficial in areas where many IT providers fall short, helping small and medium businesses, as well as large enterprises, in several ways:

  • Save time and money, boosting profitability.
  • Enhance team morale.
  • Reduce frustration among employees and prevent IT staff burnout.
  • Strengthen defenses against data breaches, ransomware, and legal risks.
  • Decrease cybersecurity and compliance risks.
  • Prevent the loss of knowledge and skills when IT staff leave.
  • Use top-notch tools and access support from a local help desk.
  • Allow internal IT staff to concentrate on strategic, crucial projects.

What businesses are a good fit for IT support?

IT support services are ideal for Atlanta businesses that:

  • Depend on their IT infrastructure to support everyday operations, staff, and clients.
  • View technology as a key factor that sets them apart from competitors.
  • Recognize the importance of mature operations for achieving predictable outcomes and better risk management.
  • Expect their systems to be highly available, efficient, and productive, achievable through proactive technology planning and management.
  • Value their reputation in the market and understand the need to manage reputational risks to maintain public trust.
  • Lack trained staff, expertise, or time to handle maintenance, updates, and repairs effectively.
  • Prefer a simple billing model, paying a single, flat monthly fee for a high level of service quality.

What businesses are a bad fit for managed IT support?

Companies with strong in-house IT support teams might benefit more from co-managed IT solutions where they can work alongside an external provider.

Problems can also occur if there isn’t a dedicated advocate or IT champion within your Atlanta company to liaise with the IT support provider. Without a proactive contact, the provider may struggle to implement beneficial changes, and their recommendations might be ignored.

Moreover, some IT support providers may not be well-equipped to handle the specific needs of certain industries. For example, financial firms, legal practices, CPAs, and medical practices often seek providers with experience in their particular sector.

Ultimately, choosing an IT support provider should be a mutual decision and considered a partnership. A reputable IT company will be clear about their suitability for your needs from the start, and you should be equally transparent with them.

How do I find an IT support provider in Atlanta?

There are a few effective methods to find good IT support providers that suit your needs. One approach is to consult independent review sites such as Clutch, which offer unbiased, third-party reviews from actual clients (full disclosure: Integris has a 4.9-star rating on Clutch). Additionally, you can seek recommendations from reliable business associates and partners for MSPs they have worked with.