Report

Law firms: Digital trust is your differentiator

A survey of 750 current U.S. law firm clients reveals technology-related challenges and opportunities for law firms.

If you’re a law firm, using secure, leading-edge technology could be the key to expanding your client base, according to the report “2025 Integris Report Law Firms, Cybersecurity and AI: What Clients Really Think.”

Clients come to you for your legal expertise. But they stay based on your cybersecurity posture and ability to navigate new technology trends, such as AI. Future-proof your firm for client growth and retention.

Set yourself apart from the competition by achieving digital trust—enabling you to attract tech-savvy clients that seek your legal expertise and your technology posture.

Consider these findings:

  • Outdated technology hurts client retention
  • Clients will pay more for a true cybersecurity strategy
  • Clients’ “AI anxiety” is real concerning AI misuse and overuse

And much more.

66%

are hesitant to work with firms that rely on outdated technology

40%

would be willing to pay more for a firm that uses the latest technology

81%

are concerned by AI usage

Download the report

Here are some of the recommendations:

Make cybersecurity a selling point. Showcase cybersecurity as a core service. Highlight certifications and third-party partnerships that demonstrate commitment to data security.

Adopt secure communication tools. Invest in secure client portals: 69% of clients prefer them, and they reduce the risks associated with unsecured email.

Partnered with Kaseya