Report

The Hidden Cost of Cyber Neglect: What Clients Really Think About Law Firms, Cybersecurity, & AI

A survey among 750 current US law firm clients reveals challenges and opportunities facing law firms when it comes to technology

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Law firms: how much do clients trust you?

When it comes to keeping their data safe, the answers may surprise you. In our 2025 report, The Hidden Cost of Cyber Neglect: What Clients Really Think About Law Firms, Cybersecurity, and AI, Integris interviewed hundreds of law firm clients about the cyber protections they expect from the law firms they hire.

Turns out, clients are worried their law firms aren’t:

Using AI safely
Putting the right protections in place to transfer data safely between work and home
Preparing to prevent a data breach—or acting responsibly when one occurs
Training their lawyers and staff to handle cyberattacks and scams

And so much more.

67^%

are hesitant to work with firms that rely on outdated technology

40^%

would be willing to pay more for a firm that uses the latest technology

81^%

Concerned by AI usage

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Can your firm afford to neglect these make-or-break concerns? Discover how to elevate your law firm’s cybersecurity to meet or exceed client expectations, fostering stronger, long-lasting partnerships. Check out the results of our survey today.