How does your firm measure up on technology?
Firms are adopting new technologies like AI. But how they execute makes a difference—and clients are taking note.
63%
of law firms experienced a significant email-based breach in the past year
60%
are already using AI across practice areas
30%
say AI implementation and management is a major challenge
83%
of clients say technology sophistication impacts their confidence
35%
of clients have switched—or considered switching—firms due to technology issues
Uncover where firms are falling short, and where opportunities exist
Law firms know technology matters. Clients expect it. But there’s a widening gap between intention and execution, and clients are already taking notice.
The Integris “Law firm trust in technology report” reveals a clear tension shaping the legal industry. While 60% of firms are actively using AI and investing in digital tools, many are struggling with implementation, governance, and budgeting. At the same time, 63% have experienced a significant email-based security breach in the past year—often without clients ever being informed.
Meanwhile, client expectations have shifted dramatically.
Today, 83% of clients say a firm’s technology sophistication directly affects their confidence. And 35% have already switched—or considered switching—firms due to technology and operational issues, not legal expertise.
Download the Integris law firm trust in technology report
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