Top-rated Managed IT Services for SMBs

Name: Integris
Price range: $$$

Fully managed IT services include all the solutions and consulting clients need to keep their systems running and prepare them for success.

Key benefits:

Centralized Control for multi-location businesses.
Seamless Scaling without hiring more staff.
Proactive Compliance for regulated industries.
Secure Connectivity for distributed workforces.

Legacy Modernization to eliminate outdated tech.
Zero-Downtime Focus via 24/7 monitoring.
Operational Freedom for your internal IT team.

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ChannelE2E Top MSP Vertical Market 2024 Edition badge featuring a green and black hexagonal design, white text on a black background—recognizing excellence in IT services.

Book your discovery session today

We'll identify your gaps, risks, and cost savings in 30 minutes — no strings attached.

Every member of their team treats us with respect and professionalism, and it’s always a pleasure to interact with them.

Toni Diaz
Paralegal
Goldstein & Handwerker, LLP

Sound familiar?

The IT problems holding your business back

If any of these hit close to home, you're not alone — and you're exactly who Integris was built for.

"We're always in firefighting mode."

Your team spends more time reacting to outages and tickets than working on what actually grows the business. IT feels like a drain, not an asset.

"Our MSP is reactive, not proactive."

You only hear from them when something breaks. No roadmap, no strategy, no one thinking about where your technology needs to be in 3 years.

"I'm not sure we're getting what we pay for from our MSP."

You've been with your MSP for so long you no longer know if they're up to speed. You need an MSP that can move at the speed of your organization.

"We're growing, but IT can't keep up."

New hires, new locations, cloud migrations – it all takes longer and costs more than it should, and the bottlenecks always involve your IT provider.

Most of our clients felt exactly this way before they called us.

The average business that switches to Integris was overpaying their previous MSP, had at least three unaddressed security gaps, and had no written IT roadmap. We find these in the first 30 minutes.

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See client results first

What does Integris do?

Fully managed IT or co-managed — from help desk to C-suite

One partner. Every layer of your technology — managed, monitored, and strategically guided.

Fully Managed IT Services

Your complete outsourced IT department. From day-to-day support to long-term strategy, Integris runs every layer of your technology so your team can focus on the business.

24/7/365 domestic help desk (L1–L3)
Strategic IT roadmap & annual planning
Lifecycle & endpoint management
Microsoft 365 management & security
Vendor & procurement management
Regular IT assessments & gap reviews

View pricing

Brand New

Strategic IT Services

Integris Strategic IT Services combines IT management and strategic guidance to align technology with business growth. It helps organizations scale securely with proactive support, SLAs, and expert-led roadmaps.

End-to-end IT management
Customized strategic IT roadmap
Guaranteed outcomes via SLAs
Quarterly executive reviews
Access to fractional IT leadership
Dedicated partnership model

Learn More

For Teams with IT Staff

Co-Managed IT Services

Already have an internal IT team? Integris integrates as a powerful extension — filling skills gaps, scaling capacity, and bringing national-level expertise to your existing staff.

24/7/365 Escalation helpdesk support
Cybersecurity tools & monitoring
Cloud architecture & migration
Compliance & governance support
Overflow help desk capacity

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Outsourcing your IT

What an MSP can do for your business...

The right MSP partner can boost your operational maturity, build your technology infrastructure, and take your productivity to the next level.

Learn how you can:

Reducing overhead
Stabilizing IT spending
Lower monthly software and management costs
Ensure secure, compliant IT systems t
Build a proactive IT strategy

Download here

What's the difference between fully managed and co-managed IT?

Managed IT services overview

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Why Integris?

Not all MSPs are equal. Here's the difference.

Most MSPs keep the lights on. Integris builds the infrastructure your next chapter requires.

01 Solutions based on deep discovery

Every engagement starts with a IT discovery process — not a sales pitch. We identify your real gaps before prescribing anything. Working together we'll develop a custom plan to position your organization for the future.

02 Industry-aligned expertise — not generic IT

We have specific practices for banking, legal, manufacturing, and other regulated industries. Our team speaks your compliance language.

03 SOC 2 Type II — top 5% of all MSPs

Most MSPs can't pass the audits they're supposed to help you pass. Our certification means your data is protected by the exact standard we hold your systems to.

04 100% domestic 24/7 help desk

U.S.-based engineers who know your account by name. When your CFO calls at 7am with a critical failure, our support techs aren't reading from a script.

05 AIOps-powered future-readiness

We've built and validated our own AI operations framework internally before deploying it to clients. Faster response times, fewer incidents, and intelligent automation — available now.

Integris by the numbers

Verified outcomes across our client portfolio

94 Verified Clutch reviews – 4.9/5
115 Endpoints under active management
20+ Years serving banks, law firms & SMBs
Top 5% SOC 2 Type II – ahead of 95% of MSPs
Inc. 500 One of America's fastest-growing private companies – recognized mutliple years running
MSP Select USA 2025 Cloudtango – recognized for growth, satisfraction & service breadth

115k

Endpoints under active management

Over 20 Years

Serving banks, law firms & SMBs

SOC 2 Type II

Ahead of 95% of MSPs

Inc. 500

One of America's fastest-growing private companies — recognized multiple years running

MSP Select USA 2025

Cloudtango — recognized for growth, satisfaction & service breadth

What should you expect after signing up?

From first call to fully managed — in 30 days

We've refined onboarding over 20+ years. Here's exactly what happens after you reach out.

1

Discovery Call

30 minutes. We listen first. Tell us your priorities, pain points, and where IT is holding you back.

2

IT Assessment

Our engineers scan your environment — security, lifecycle, compliance posture, and cost opportunities.

3

Roadmap Delivery

You receive a written IT plan and 12-month budget — prioritized, clear, and yours to keep.

4

Go Live

Full onboarding in ~30 days with
monitoring and help desk access.

Book a discovery session

See client results first

But don't take our word on everything

Listen to what our clients have to say

How much do managed IT services cost from Integris?

Managed IT services pricing

Help us understand your business, industry, and IT environment so we can provide a free estimate of our services. Check out our cost calculator to get started.

Ready to book a discovery session?

For more information check out our FAQs

Frequently asked questions

Understanding managed IT services

1. What are managed IT services?

Managed IT services are an outsourced model of IT management in which a third-party provider takes ongoing responsibility for monitoring, maintaining, and supporting an organization's technology environment. Rather than responding to problems after they occur, managed IT services are built around proactive oversight — keeping systems stable, secure, and aligned with business operations on a continuous basis.

2. What is the difference between managed IT services and break-fix IT support?

Managed IT services differ from break-fix IT support in structure, cost predictability, and approach. Break-fix support is reactive — an organization contacts a provider when something goes wrong and pays for each incident separately. Managed IT services operate under a recurring service model in which a provider continuously monitors and maintains systems, works to prevent issues before they occur, and supports the organization within defined service levels for a predictable monthly fee. For most organizations, managed IT reduces unplanned downtime and total cost over time compared to reactive support.

3. How do managed IT services differ from having an in-house IT department?

Managed IT services and an in-house IT department can each serve an organization well, and in many cases they work together. An internal IT team typically handles day-to-day user support and institutional knowledge, while a managed IT provider contributes depth of technical resources, 24/7 monitoring, standardized tooling, and specialized expertise that would be costly to maintain in-house. Integris offers a Co-Managed IT model specifically designed for organizations that already have internal IT staff and want to extend their capabilities without replacing them.

4. What managed IT services does Integris offer?

5. What is the difference between Fully Managed IT and Co-Managed IT?

Fully Managed IT is designed for organizations that want Integris to take primary responsibility for managing IT systems and infrastructure, including ongoing support within defined service levels. It is a fit for organizations without a dedicated internal IT team or those looking to fully outsource IT operations.

Co-Managed IT is designed for organizations with an internal IT team already in place. In this model, Integris manages systems, infrastructure, monitoring, and escalated support, while the internal IT team retains responsibility for direct, day-to-day user support. This allows internal staff to focus on the business while Integris handles the operational and technical layer beneath them.

Scope and coverage

6. What is included in managed IT services from Integris?

Managed IT services from Integris include proactive system monitoring, scheduled maintenance, lifecycle management, environment documentation, reporting, and ongoing technical and strategic oversight of the IT environment. Services are structured around a core foundation with configurable components, allowing coverage, systems, and service levels to adjust as business needs change. The exact scope depends on the selected service model and configuration established during onboarding.

7. What is not included in managed IT services?

Managed IT services do not automatically include major system changes, new installations, migrations, infrastructure redesigns, compliance consulting, or other project-based work. These activities fall outside the scope of ongoing managed services and are typically defined and scoped separately as individual projects. Organizations considering significant technology changes should raise them with their Integris team early so they can be planned and resourced appropriately.

8. Does Integris support on-premises, cloud, and hybrid environments?

Yes. Integris supports on-premises, cloud, and hybrid environments. Technology recommendations are based on the operational needs and practical circumstances of each organization — not on a requirement to move workloads to the cloud. Some organizations are best served by cloud infrastructure; others maintain critical systems on-premises for regulatory, performance, or cost reasons. Integris works within whichever environment fits the organization.

9. How does Integris handle backup and disaster recovery?

Backup and disaster recovery are addressed within managed IT services through monitoring of backup processes, documentation of recovery procedures, and oversight of the tools and systems responsible for protecting business data. Integris validates that backup configurations are functioning as designed and that recovery procedures are documented and tested. Organizations with specific recovery time or recovery point requirements should discuss those objectives during onboarding so the environment is designed accordingly.

10. Is 24/7 monitoring and after-hours support included?

Monitoring of critical systems operates continuously — outside business hours, on weekends, and on holidays. After-hours support focuses on infrastructure and system-level issues rather than routine end-user requests. Critical system and infrastructure issues receive immediate attention regardless of when they occur. Routine user support outside standard business hours is handled according to the service model and support tiers defined in the service agreement.

Security

11. How does Integris handle cybersecurity within managed IT?

Cybersecurity within managed IT services is addressed through layered controls that include system monitoring, access management, patching and vulnerability management, and ongoing oversight of security tooling. These measures are built into the managed IT foundation rather than treated as a separate add-on. Organizations with more advanced security requirements — such as compliance mandates, regulated data environments, or elevated threat exposure — have access to additional security and compliance services that extend beyond the managed IT baseline.

12. What happens if our organization experiences a ransomware attack or data breach?

In the event of a ransomware attack or data breach, Integris engages based on the severity and nature of the incident. Critical incidents trigger immediate response, with the Integris team working to contain the issue, assess the scope of impact, and support recovery. The approach to incident response — including escalation paths, communication procedures, and recovery steps — is established as part of the service relationship and documented in the environment. Organizations with specific incident response requirements or regulatory obligations should discuss those needs with Integris so that the appropriate protocols are in place before an incident occurs.

Support and operations

13. How does technical support work with Integris?

Support requests can be submitted through multiple channels and are tracked through a centralized ticketing system. Requests are categorized based on urgency and business impact, with critical issues — such as outages or infrastructure failures — prioritized for immediate response. Support scope varies by service model: some requests are handled directly within the managed IT engagement, while others may require escalation or separate scoping depending on the nature of the work involved. Response expectations and support tiers are defined in the service agreement.

14. How does Integris approach proactive IT management?

Proactive IT management at Integris is built around continuous monitoring, scheduled maintenance, lifecycle planning, and standards-based system design. Rather than waiting for problems to surface, Integris monitors the health of systems and infrastructure on an ongoing basis, addresses issues before they escalate, and plans for hardware and software end-of-life in advance. This approach is intended to reduce unplanned disruptions, extend the useful life of technology investments, and provide organizations with a stable, predictable IT environment.

15. Can Integris help our organization adopt and manage AI tools and technology?

Yes. As AI tools become more common in business operations — including productivity platforms, automation tools, and AI-assisted workflows — questions about governance, security, licensing, and integration arise within the IT environment. Integris helps organizations evaluate, deploy, and manage AI-related technology in a way that fits within the broader IT architecture and security posture. Organizations interested in incorporating AI tools should raise those plans with their Integris team so that the right guidance and oversight can be applied from the start.

Business fit and value

16. How does managed IT help our business reduce risk and downtime?

Managed IT reduces risk and downtime by shifting IT operations from a reactive model to a proactive one. Continuous monitoring catches issues before they become outages. Scheduled maintenance and patching keeps systems secure and current. Lifecycle planning prevents unexpected failures from aging hardware or unsupported software. Standardized documentation ensures that institutional knowledge about the environment is retained regardless of staffing changes. Together, these practices give organizations a more stable, predictable technology environment and reduce the frequency and impact of unplanned disruptions.

17. How much do managed IT services cost?

Managed IT services are typically priced on a per-user or per-device basis at a flat monthly rate, making costs predictable and scalable. Pricing varies based on the size of the organization, the service model selected (Fully Managed or Co-Managed), the systems and infrastructure under management, and any additional services included in the engagement. Integris structures pricing to reflect the scope of services and the specific environment being managed rather than applying a one-size-fits-all rate. Organizations interested in pricing should contact Integris directly to discuss their environment and receive a tailored proposal.

18. Can managed IT services scale as our business grows?

Yes. Managed IT services from Integris are designed to scale. Services can be adjusted as the organization grows, changes structure, acquires new entities, or adopts new technologies. Coverage can expand to include additional users, devices, locations, or systems without requiring a new engagement from the ground up. Organizations anticipating growth or significant operational changes should discuss those plans with their Integris team so that the service model can adapt in advance rather than reactively.

Getting started

19. How does onboarding work for managed IT services?

Onboarding is a structured process designed to document the existing environment, establish technical standards, deploy management and monitoring tools, and prepare the infrastructure for consistent service delivery. The goal of onboarding is to give Integris full visibility into the environment and to align the organization's systems with the standards required to deliver managed services effectively. Timelines vary based on the size and complexity of the environment.

20. How do I get started with Integris managed IT services?

Getting started with Integris begins with a conversation about the organization's current IT environment, business priorities, and service needs. From there, Integris will assess whether Fully Managed IT or Co-Managed IT is the right fit, outline what a service engagement would include, and provide a proposal. Organizations interested in learning more can contact Integris directly to schedule an initial discussion.

From the knowldege base