Your IT help desk has a new job

An employee wants to turn a Teams call into formatted minutes and actions. Another is spending hours copying information from vendor invoices into an Excel spreadsheet. Someone else has built an AI-assisted workflow but needs help connecting it to business data and verifying that it is safe and compliant to use.

These are the kinds of requests your IT support team should be able to help with.

CORE, Integris’ intelligent managed services model, brings that help directly into your managed services agreement. It combines IT support, cybersecurity, data governance, AI, automation, and employee training—giving your staff direct access to experts who can optimize how they work.

You still need responsive support, strong security, and reliable systems. CORE continues to deliver those core IT operations while helping your team eliminate manual work and put modern AI to work.

What we have achieved in four hours

Here are two examples of projects we completed in four hours or less. In both cases, the timeline included development, testing, and deployment.

• Meeting Minutes Automation: We built an automation that converts a Teams call into formatted meeting minutes and action items. The measured time savings was two to five hours every week.
• Purchase Order & Invoice Data Extraction: We built a solution that converts vendor PDF invoices into structured data in an Excel spreadsheet or ERP in one to two minutes. The measured savings was five to ten hours per week across the team.

Both addressed routine administrative bottlenecks. The effort was small enough to complete in a few hours, and the operational savings compound every week.

Your employees likely recognize similar tasks in their own day-to-day work. They know which reports require endless copying and pasting, which documents take too long to prepare, and where data has to be manually entered twice. CORE gives them a dedicated technical team to ask for help.

Improvement requests are included in flat-rate support

With CORE, employees can request help refining a prompt, troubleshooting an automation, or streamlining a workflow alongside their standard help desk support tickets.

Improvement requests that can be completed in four hours or less are included in CORE at no additional charge.

An employee might have a clear description of an operational problem, an idea for solving it, or a prototype they have already started building with AI. Integris handles the underlying technical execution required to make it production-ready—including access permissions, system integrations, security testing, and deployment.

That support is critical when employees hit the limit of what they can build on their own. A workflow may work fine with test data but require deeper setup to handle live business data securely. A custom copilot may need secure access to Microsoft 365 or SharePoint. An existing automation may need an engineer to troubleshoot why it failed.

These requests go to an IT team that already understands your technical infrastructure, network permissions, and security requirements.

Note: Larger implementations and more extensive workflow developments can be delivered using CORE+ consulting hours or scoped as a standalone project.

The core IT services your business relies on

CORE includes the foundational, day-to-day IT management required to keep your business secure and operational:

• 24/7 Support & Maintenance: Round-the-clock service desk support, employee onboarding and offboarding, workstation provisioning, Microsoft 365 administration, network monitoring, patching, and system maintenance.
• Managed Cybersecurity: Comprehensive monitoring and response across endpoints and Microsoft 365 environments, vulnerability management, dark web monitoring, email and web threat protection, employee security awareness training, and regular risk assessments.
• SharePoint & Data Governance: Complete management of access permissions, external sharing controls, site architecture, and data exposure monitoring to ensure sensitive information remains secure.
• AI & Automation Enablement: Expert assistance configuring AI applications, managing user permissions, and integrating business data with automated workflows.
• Employee Training: Masterclasses, on-demand learning, and role-specific training modules to ensure technology adoption across your workforce.
• Strategic Account Leadership: Regular executive reviews covering technology performance, operational pain points, and strategic IT roadmaps.

For existing Integris clients, CORE expands on the foundation we have already built with your team. For organizations considering Integris, it consolidates modern IT operations, security, and AI enablement under a single, predictable managed services model.

AI support must connect to your broader IT environment

An AI tool’s business value depends on the quality of data it can access and the systems it integrates with. Supporting it effectively requires a deep understanding of your underlying infrastructure, access policies, and operational workflows.

Integris supports enterprise tools from OpenAI, Anthropic, and Microsoft Copilot, along with specialized industry AI applications. CORE helps configure these tools, grant appropriate user access, and connect approved business data safely.

This governance relies on standard IT risk controls. Before connecting an AI assistant to SharePoint or a cloud database, file permissions must be verified. Before deploying an automation, your team needs to define how outputs will be reviewed and who will maintain the underlying logic.

CORE provides clear rules and policies so your employees know:

• Which AI tools are enterprise-approved
• What business data can be processed safely
• Which pre-built automations and assistants are available
• When AI outputs require human review
• Who to contact for immediate assistance

Handling these decisions within your managed services relationship aligns AI adoption directly with the security protocols protecting your wider environment.

Practical training tailored to real business roles

Employees need training that directly applies to their actual work, backed by time to practice and ongoing technical support when applying new tools to complex tasks.

CORE combines masterclasses, on-demand learning, and custom training with continuous support. An employee can learn a new workflow technique, test it in their role, and submit a ticket to Integris for help refining it.

New hires receive this training during onboarding. Alongside their workstation, email, and software access, they learn which AI tools are approved, where secure data belongs, and which automated workflows can assist their role from day one.

For existing teams, training focuses on high-frequency administrative tasks. Learning how to automate meeting summaries or extract invoice data gives employees immediate, practical examples with clear ROI.

Review results & prioritize the next improvement

Each month, your leadership team and Integris account managers review technology usage, support trends, and operational bottlenecks across your business.

These reviews yield a prioritized backlog of low-effort, high-impact improvements. Once a project is deployed, we review performance metrics to verify it delivered the target efficiency gains.

For an invoice extraction workflow, that means measuring processing speed improvements and error reduction. For onboarding automations, it means tracking how quickly new staff become fully productive. We also track user adoption—an automation only adds value if your team uses it consistently.

Measuring results helps determine whether to scale a solution across other departments, adjust an existing workflow, or tackle a new challenge. It also provides clear executive visibility into the return on your IT and AI investments.

CORE+ adds specialized consulting capacity

Certain digital transformation projects require broader strategy or dedicated technical resources beyond a four-hour support ticket.

CORE+ provides dedicated, recurring monthly consulting capacity across AI strategy, employee training, advanced cybersecurity, data governance, Microsoft SharePoint architecture, workflow automation, and custom software delivery.

This capacity allows you to tackle strategic initiatives—such as re-engineering a core business process, building custom internal software, or executing an enterprise data governance program. You can pull in specialized Integris engineers and consultants as needed without executing a separate project contract every time.

Where CORE identifies operational opportunities during regular reviews, CORE+ provides the dedicated capacity to execute them.

CORE Intelligence integrates enterprise business data

As your use of AI and automation scales, you will need data from multiple core business applications (CRM, ERP, financial software) to flow together securely.

CORE Intelligence delivers a fully managed data warehouse built on Databricks. It aggregates business data across disparate systems, cleanses and normalizes the datasets, enforces access governance, and provides ongoing database maintenance.

This unified data layer powers executive dashboards, custom internal applications, enterprise AI assistants, and multi-system automations—eliminating the need to manually export, clean, and connect data for every new use case.

You do not need CORE Intelligence to start adopting AI, but it provides the enterprise infrastructure required when your automation strategy relies on consistent, multi-system data governance.

Bring us a process you want to improve

If your team is spending valuable time on repetitive manual tasks, managing an automation that needs fixing, or looking to move an AI initiative from concept to production, speak with your Integris account executive or a CORE specialist.

Bring us a specific administrative bottleneck and a description of what makes it time-consuming. We will assess the technical requirements, show you how it fits into your flat-rate CORE coverage, and help you measure the ROI.

FAQs