Where Can I Find Reviews of Managed IT Firms? The Quick Take
Businesses looking for a reputable managed IT services provider have several options for finding the best third-party rankings and reviews, including:
- Third party review sites—such as industry-favorite, Clutch, or others like TrustRadius, Design Rush, and UpCity. It’s important, however, to understand how the reviews are obtained. Sites like Clutch, who vet and interview all reviewers, are best.
- IT Industry rankings—such as the MSP 500 from CRN and the Channel Futures MSP 501 are key lists that MSPs compete to get on year to year. MSPs are rated based on growth, breadth of services, and overall performance.
- Local business rankings—Business journals in major cities will run “best of” lists and “fastest growing” lists. If the MSP you’re considering is on one of these lists, it’s a good indication they are reputable and well liked by clients in your area.
- Client testimonials—Many MSPs will publish client testimonials on their website or social media channels. If you’re interested in knowing more, ask the MSP for the client’s contact information so you can speak to them personally.
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Are you looking for a managed IT service firm but don’t know how to find who’s good in your area? It can be difficult to find reviews you can trust, especially with so many options available. Thousands of IT MSPs operate in the United States, with services varying from simple break/fix services, to MSPs with turnkey IT service and advanced cybersecurity consulting, to MSPs that specialize in industry verticals like legal or banking.
Fortunately, there are several reputable sources where you can find detailed and reliable reviews of managed IT services providers. This guide will help you navigate through the best platforms and rankings to make an informed decision.
Where Can I Find Reviews of Managed IT Firms? Finding the Best Third-Party Review Sites
When it comes to selecting a managed IT services provider, IT managers and C-suite executives need real reviews to make informed decisions. Here are some of the best places to find reputable reviews and rankings for managed IT services firms.
Clutch
Clutch.co is the most popular platform for reviews of managed IT services providers. What sets Clutch apart is its rigorous verification process. Clutch interviews verified customers and records and transcribes the interviews, so you don’t have to worry about bots and junk reviews. Their extensive database allows you to filter providers based on various criteria such as location, services offered, and client ratings.
TrustRadius
TrustRadius offers real user reviews and rankings for managed IT services providers. Their reviews are based on actual user experiences, making them a reliable source for evaluating different firms. TrustRadius also provides in-depth insights into the strengths and weaknesses of each provider, helping you make a well-rounded decision.
DesignRush
DesignRush showcases top IT managed services providers with expertise in various areas like network management, cybersecurity, and cloud computing. You can filter your search based on location, prices, and ratings. DesignRush’s curated lists and detailed profiles make it easier to find a provider that fits your specific needs.
UpCity
UpCity compiles authentic reviews, company descriptions, and project examples to help you find the best managed service providers. They have a comprehensive list of providers with verified buyer ratings. UpCity’s platform is user-friendly and provides valuable insights into each provider’s capabilities and customer satisfaction levels.
While all these services are great, they should only be a starting point for your research. There’s many different ways to get real-world insights into the managed IT partners you’re considering. Let’s dig a little deeper.
Understanding Managed IT Services Rankings
In addition to review platforms, industry rankings like the MSP 500 and MSP 501 are crucial resources for narrowing down your choices. Why? Because they are the rankings MSPs watch to see who the “movers and shakers” are in their business. It’s a great barometer for how the industry is changing, what MSPs are gaining a national footprint, and what services are hot among potential clients. Much like the Inc. 500 for the general business category, these industry rankings are a key metric to watch.
MSP 500 by CRN
The MSP 500 by CRN highlights the top managed service providers making significant impacts in the IT services industry. The list is divided into three categories:
- Elite 150: MSPs with extensive managed services portfolios, including both on-premises and off-premises capabilities, geared towards midmarket and enterprise customers.
- Pioneer 250: MSPs that have built their business model around providing managed services to small and medium-sized businesses (SMBs).
- Security 100: MSPs with expertise in cloud-based security services.
MSP 501 by Channel Futures
The MSP 501 by Channel Futures is a comprehensive survey and ranking of the top managed service providers worldwide. This list is highly respected and provides detailed insights into the leading MSPs globally. The MSP 501 ranking considers factors such as growth, innovation, and operational efficiency.
Other Ways to Find Useful Information on a Provider
In addition to third-party review sites and industry rankings, there are other valuable sources of information to consider when evaluating managed IT services providers:
Client Testimonials
Reading client testimonials on the MSP’s website can provide insights into their customer service and the quality of their work. Look for detailed testimonials that mention specific projects or outcomes, as these can give you a better understanding of what to expect.
Local Rankings
Check out local rankings done by the local chamber of commerce or business media, such as “fastest growing company lists” or “best of” lists. These rankings can highlight providers that are recognized for their growth, innovation, and community involvement.
Professional Association Partnerships in Your Industry Vertical
Consider any partnerships these MSPs may have with professional associations in your industry vertical. For example, if you’re running a bank, and an IT MSP has partnered with your state’s banking association, that’s a good sign that the association finds them to be a reliable partner with the right services for banks.
By leveraging these review platforms, industry rankings, and additional sources of information, you can confidently narrow down your choices and begin vetting managed IT services providers that best meet your business needs.
Are You Looking for an IT MSP for Your Business? We’d Love to Talk.
As one of the fastest growing MSPs in the nation, Integris serves small and medium-sized enterprises in the U.S. with a full array of cybersecurity, IT consulting, productivity tools, and more. We’d love to help empower your business with technology. Contact us today for a free consultation.
