CORE Managed Services: How Integris Turns AI and Automation Into Real Returns

Most managed IT contracts are built to answer one question: are the systems running? That matters. It’s also not the same question as “is this actually making my business more productive,” and a lot of businesses only notice the gap once they’ve been paying for Microsoft 365 and AI licenses for a year with nothing to show for it.

CORE is Integris’s answer to that gap. It’s a managed service built specifically for businesses with 20 to 200 employees, designed to turn AI and automation into measurable returns instead of unused line items on a software bill.

What is CORE Managed Services?

CORE managed services is an Integris offering that combines AI deployment, workflow automation, CIS-aligned cybersecurity, and Microsoft 365 governance into one managed relationship, built for small and mid-sized businesses. Instead of billing for tickets closed, CORE is structured around a handful of outcomes: hours saved, faster decisions, and manual work that disappears rather than just getting documented.

The mechanics matter here. CORE isn’t a single AI tool bolted onto a support contract. It’s the foundation underneath AI and automation — data governance, workflow design, training, ongoing maintenance, and security — built so that capability compounds month over month instead of stalling out after the initial rollout.

Why “the systems are running” isn’t the same as “we’re getting returns”

Traditional IT support — ticket response, system maintenance, incident resolution — keeps a business operational. It’s necessary. It’s also not designed to automate your finance workflows, structure your information architecture, or align your security posture to a recognized framework like CIS Controls.

That gap shows up in the numbers. Analysis of Microsoft 365 license usage found that 56% of Office 365 subscriptions are inactive, oversized, or underutilized — businesses are paying for capability they’re not using. AI adoption tells a similar story: 47% of SMBs plan to invest in AI or automation tools in 2026, up from just 22% in 2024, but only about 18% have actually gotten AI tools into production, with most stuck in pilot mode. Buying the tool was never the hard part. Building the foundation underneath it is.

Four areas CORE focuses on

CORE is organized around four things: Productivity, Security Posture, Finding Information, and Team Adoption. Each one addresses a specific, recognizable failure mode — the kind most businesses have already lived through without naming it.

Productivity — Turning AI ideas into built automations

The pattern is familiar: your team knows there’s a smarter way to work, but nobody has four spare hours to build the automation, and nobody’s confident enough in the AI tooling not to break something that already works. Ideas stall at the whiteboard stage.

CORE puts your team in direct contact with people who build the automation for them — custom GPTs, workflow automations, whatever removes manual steps. Anything under four hours of build time is included as part of the service, not billed as a side project.

Security posture — CIS-aligned, not guesswork

Security often feels like a guessing game for growing businesses — unclear what controls exist, unclear where the gaps are, and every new project triggers a fresh round of “wait, is this safe?” that slows everything down.

CORE aligns security to the CIS Controls framework through Advanced Managed Security, giving a business a recognized benchmark for what “good” actually looks like at its size, rather than a vague sense that things are probably fine.

Data governance — Fixing the SharePoint problem underneath everything

Someone needs a document. They email around, dig through shared drives, chase down a coworker, and 30 minutes later they may or may not have the right file. This is usually a SharePoint problem, not a search problem — most environments were set up in pieces, by different people, at different times, with no shared plan.

CORE restructures that foundation: site architecture built around how teams actually work, permissions that balance access with security, and migration of content out of personal drives into governed, searchable locations. This isn’t a cosmetic fix. It’s the layer everything else — including Copilot — depends on. Copilot only gives good answers when the SharePoint it’s pulling from is actually organized.

Team adoption — Why licenses alone don’t change behavior

The most common AI story in SMBs: licenses got purchased, rollout happened, and six months later most of the team still isn’t using the tools. The few who are figured it out through trial and error, with zero formal training.

CORE builds training around actual workflows — people learn AI and automation by solving the real problems they hit every day, not by sitting through a generic tutorial. Adoption happens because the tool visibly makes someone’s job easier, not because a memo said to use it.

What’s included with CORE managed services?

CORE bundles nine components into one managed relationship: AI deployment and support (Copilot, ChatGPT, or the multi-LLM platform), managed workflow automation, CIS-Controls-aligned security with 24×7 detection and response, data governance to create a single source of truth and reduce oversharing, structured and secure SharePoint, ongoing system maintenance and monitoring, a 24×7 service desk with same-day SLAs, a dedicated Technical Account Manager who tracks what success looks like for your business specifically, and training built around your actual use cases rather than generic onboarding.

The point of bundling it this way is that none of these pieces work well in isolation. Automation is only as reliable as the data governance underneath it. Copilot is only as useful as the SharePoint structure it draws from. Security controls only hold if devices are actually managed. CORE treats these as one system because, functionally, they are one system.

Is CORE a fit for your business?

CORE is built specifically for US businesses with 20 to 200 staff — large enough to have real workflow inefficiency and security exposure, small enough that a dedicated in-house AI governance team isn’t realistic. If your business already has Microsoft 365 licenses sitting underused, an AI tool your team half-adopted, or a SharePoint environment nobody fully trusts, that’s the exact starting point CORE is designed to work from.

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