The issue
Expanding the company means expanding the technology
Creative Marketing Alliance is a marketing company in Princeton, NJ. They had begun expanding the company from it’s traditional marketing origins into a digital marketing company. That meant improving their technology infrastructure.
Only 25% of employees had remote access because of outdated server and computer hardware elements. Their VOIP phone system functioned on a T1 line that supported phones and computers, resulting in days of phone outages at a time and spotty online connectivity. And they needed to integrate an acquisition in the mix as well.
The Solution
Smart upgrades across the board for a successful partnership
Integris developed a plan to address issues at a pace and budget that matched CMA’s needs. The most pressing matters – in terms of both security and usability for staff – were addressed first, with CMA’s vCIO working closely with the leadership at CMA to accomplish projects with minimal interruption or delays.
Upgrades for remote abilities and less headaches
We upgraded their server as a cloud solution that did not fit into the budget. We implemented a robust backup system and a tiered workstation replacement program coupled with onsite and remote managed services. The result: 50% reduction in problem tickets as well as greater efficiencies for the team.
An updated phone system ends spotty connections
We divided phones and computers into two lines, and analyzed CMA’s needs vs. availability, as well as vendor capabilities. As a result, they have not had to replace the phone system – with no shareed/missing phones, and no spotty connections.
Integrating an acquisition near seamlessly
Due to the foresight of the Integris vCIO and staff, the acquisition relocated into CMA’s building, established their IT and phone systems and increased bandwidth needs directly into the new infrastructure.
The result
Better equipped for the future with Integris
– Christian Amato, President, Creative Marketing Alliance
