ProviDyn Billing and Payment Policy
Managed Service Agreements are invoiced for services in advance. Payment is due by the first of the month that services will be rendered. Invoices are generated and sent electronically on or about the 15th of the prior month. Associated build fees, travel fees, and expenses will be invoiced upon occurrence.
For services dependent upon quantities that may change such as device, user or cloud resource amounts, such quantities are assessed between the 10th and the 15th of the month. For example, Technical Support quantities are based on the number of users registered as active contacts eligible to receive Technical Support in ProviDyn’s ticketing system and Server and Workstation Management quantities are based on the number of systems registered managed in ProviDyn’s RMM (Remote Management and Monitoring system). Devices with no activity after 90 days will be automatically removed from the system.
Recurring Product or Licensing costs such as Microsoft Azure or M365 licensing are invoiced in arrears. Payment is due upon receipt based on consumption reported by the vendor. Microsoft Azure consumption is typically reported by the 18th of the month and invoices generated and sent electronically on or about the 20th of the month.
Block-Time Agreements will be issued with a minimum of 20 hours, are invoiced upon issuance, and expire after 1 year. Time billed against Block-Time Agreements will be in 15-minute increments.
Time and Material Services performed outside of a Managed Service Agreement are billed in 15-minute increments and invoiced at the agreed hourly rate at the end of each month for the services performed during that month and payment will be due within 30 days of the invoice date.
Projects will be billed as Time and Materials, and labor will be billed in 15-minute increments. Invoices will be issued at the end of each calendar month as work is performed until project completion.
Procurement of one-time hardware and software products will be invoiced when the order is approved. Fulfillment of product orders over $20,000 will require up-front payment upon quote/proposal approval prior to placement of the order. Product invoices will be due upon receipt. For time-sensitive order requests, ProviDyn offers multiple payment options described below.
- ProviDyn offers a variety of payment options through our payment portal including credit card and ACH transfer: https://payments.providyn.com
- Payments may also be made via check addressed to:
2870 Peachtree Road
Atlanta, GA 30305
Note: Credit card payments will incur a 3% finance charge.
Past Due Payment Policy
Late payments may incur a 1.5% penalty and/or suspension of service until the account is current. Clients will receive a courtesy reminder email for balances over 15 days past due. Clients will receive a second notification for balances over 30 days past due and ProviDyn will attempt to provide notice via phone. Clients will be placed on a service hold status for balances over 60 days past due. Balances over 90 days past due are subject to termination of services referral to a debt collection agency
Procurement orders will not be processed for accounts with product invoices over 30 days past due until the client’s account is current.
Contact Information for Billing Inquiries
Email: [email protected]
Phone: 404-551-5492 x3