How does onsite IT support work?
Integris generates service tickets for onsite IT support based on proactive and reactive events. Using remote monitoring and management software (RMM), we monitor, manage, support, and secure client IT systems 24/7/365.
Since this RMM solution keeps a pulse on all devices around the clock, any network abnormalities proactively trigger alerts that automatically create tickets. In most cases, we’ll know about your network issues before you do.
These RMM tools integrate with Professional Services Automation (PSA), creating a robust system that allows us to dispatch an Integris engineer to your office anytime – during standard business hours or in the middle of the night.
When you contact Integris for reactive onsite IT support, we open a ticket and start troubleshooting to determine and prioritize the next best steps.
Our techs will troubleshoot the problem in many ways, including simple verbal instructions or remote access to your system.
- How many people are affected?
- Which programs were running when the problem occurred?
- What have you already tried to remedy the problem?
- Did you make a note of the error code, if applicable?
- Do you have access to the server room or telco closet?
If remote resolution fails, a seasoned tech visits your physical location to diagnose and fix the issue with onsite IT support.
Who needs onsite IT support?
Onsite IT support is ideal for the following conditions:
- Complex IT Systems
- Specialized Applications
- Aging Infrastructure
- Hybrid cloud/onsite server environments
- Fluctuating power
- Companies without full-time IT employees
- Organizations who want a little extra handholding
While most IT issues are remotely fixable, having onsite IT support will reduce downtime, improve productivity, and increase your peace of mind.
Importance and convenience of onsite IT support for companies
Downtime losses materialize quickly and disrupt work. It’s critical to have a dedicated tech team on call to visit your location and begin diagnostic testing and repairs as soon as hardware or network problems are too severe to handle via the remote help desk.
Onsite IT support services bring experienced engineers right into the office so your team gets back on track as soon as possible.
Why your business needs onsite IT support from Integris
As your strategic IT partner, Integris provides your business with dedicated onsite IT support whenever you need us.
Our friendly and knowledgeable onsite IT support techs respond quickly and don’t leave until your IT systems are back online and optimized. They will also log and archive all details to inform future diagnostic endeavors.