Why Tech Services in Baltimore Must Be Much More Comprehensive, and How We Meet That Challenge


February 15, 2017

Baltimore is like any other major city in America: its market segments, industries, and small business owners depend on IT support that delivers the most responsive solutions to network-wide problems that can crop up at any time of the day. Those tech services in Baltimore not only have to be rapid-response, but they must be comprehensive in a timelier fashion than ever before.

Why is this?

The rapid evolution of the world of IT services and technical applications demands that tech services companies like ours pay attention to the trends on virtually a weekly basis and adapt to them where necessary.

We believe tech support in Baltimore should be cost-efficient, client-specific, and quantitatively uniform to what’s called for. Meaning, they should fit your business objectives, network infrastructure, and unique operational requirements.

For us, tech support services go way beyond just answering the phone or emails when trouble arises for our clients. They must be able to diagnose any IT contingency across the entire spectrum.

We quote several highlights from a recent IBM white paper that reflect our feelings on how a tech support company should strategize a smarter IT infrastructure through intelligent tech support:

  1. Ensure high availability and quality of existing services.
  2. Meet customers’ expectations for real-time, dynamic access
    to innovative new services.
  3. Contain operational cost and complexity.
  4. Enable breakthrough productivity gains through integrated
    service management, optimization, virtualization, energy stewardship and flexible delivery choices.
  5. Provide the basis for organizations to gradually evolve their infrastructures to become more resilient, powerful, flexible and cost-effective
  6. Deliver a shared, integrated and highly available infrastructure that addresses today’s challenges and tomorrow’s opportunities.

We think that sums up very well the mission statement of any real Baltimore tech support company. But, that’s just our opinion. What do you say? We want to hear from you about what an IT support company should regularly be providing their clients. 

We Can’t Wait to Be Your Baltimore Tech Services Provider

Integris’ actually partners with your business organization to make sure you benefit from tech services in Baltimore in the biggest way possible. Contact us today in either our Hunt Valley MD or Frederick MD locations to get the Baltimore IT support you truly deserve, by calling 443.589.1150 (Toll-Free at 800.431.2282) or email us via secure email form for more information on how to get started.

We're Integris. We're always working to empower people through technology.

Keep reading

Strong Cybersecurity Postures: How to Unleash their Power

Strong Cybersecurity Postures: How to Unleash their Power

In the vast digital landscape where virtual dragons and sneaky trolls roam a strong cybersecurity posture has never been more important. Imagine a band of modern-day knights led by our protagonist, Alex. Armed with a trusty laptop and a cup of coffee, Alex navigates...

How to Spot a Phishing Attack in 2023

How to Spot a Phishing Attack in 2023

In 2023 cyber threats lurk behind every tree trunk in today's digital jungle, and cybersecurity awareness is more critical than ever. Among the craftiest of these threats are phishing attacks. Phishing attacks are cunningly engineered with social manipulation at their...

How to Choose an IT Consultant in Boulder, CO

Regardless of industry size or type, Boulder IT consultants play a massive role in the way companies in the Boulder area do business. While most companies may have their own in-house IT department, many of these departments are small and cannot handle all the...