5 Major Remote IT Support Benefits


March 2, 2023

16% of companies in the world have shifted entirely to remote work as of 2022.

It is thus becoming increasingly common for small to mid-sized companies to seek out remote IT management as a means of streamlining their business processes in a remote work environment.

Remote IT support can offer many benefits for your business, including increased flexibility, cost savings, and improved efficiency.

In this blog post, we’ll explore some of the key benefits of remote IT support, how they compare to on-site support, and how you can start leveraging them with the help of a managed IT services provider (MSP).


What Are the Benefits of Remote IT Support?

There are many benefits of getting remote IT support. Through reliable remote IT support solutions, your business can save on costs and time, while still getting the same or better level of service.

Business owners like you looking to leverage remote IT support as a way to increase productivity and streamline remote access for employees. Among the many remote IT support benefits are:

  • Convenience: Remote IT support services can be accessed from anywhere at any time.
  • Efficiency: You get more efficient and faster resolutions to technical problems.
  • Expert Insight: You have access to a team of experts who can provide comprehensive support better than your internal team.
  • Cost Efficacy: Remote support eliminates the need for on-site visits by technicians while cost effectively managing IT.
  • 24/7 Availability: Remote IT support is available 24/7/365, ensuring help is always available.

You Lose $5,600 Every Hour Your Systems Are Down

Now if only there was a way to address issues quickly and remotely…

Address IT Issues Faster

Remote IT Support Benefits: A Closer Look


1. Convenience

Remote support can be a huge time-saver for managing and maintaining your IT operations.

Rather than having on-site technical engineers visit the premises (if you have a distributed team, then on-site visits may not even be possible!) to troubleshoot, remote support allows qualified technicians to diagnose and assist with any number of digital issues without the added expense.

Additionally, tech professionals can provide guidance and support on a variety of IT infrastructure needs beyond software and hardware, alleviating strain on in-house resources so your team can focus on more pressing tasks.


2. Efficiency

Remote support is a major factor in your company’s ability to increase its efficiency and reduce downtime. .

Overall, unplanned downtime costs industrial manufacturers as much as $50 billion a year. This illustrates the level of importance of addressing issues quickly with the help of a trusted remote support team.

Remote support allows your business to quickly address technical issues in real time – ensuring the fastest problem resolution possible.

Through remote management tools, an MSP can help you remotely patch software, conduct proactive problem resolution, monitor infrastructure performance, and take advantage of automation technologies that can bring significant cost savings to your business.

With this type of 24/7 coverage, you no longer have to worry about unexpected system breakdowns or slow response times – giving you greater peace of mind when it comes to ensuring your IT operations are as efficient as possible.

Let’s compare the benefits of remote IT support vs. on-site IT support:

Remote IT Support vs. On-Site IT Support
Remote IT Support On-Site IT Support
Cost Effective Expensive
Efficient Time Consuming
24/7 Availability Only Available Within Business Hours
Great For Quick Fixes Ideal For On-Site Hardware Repairs
Shorter Resolution Times Longer Resolution Times


3. Expert Insight

Growing your business is your main priority. But without expert insight on board, you impede your growth process significantly.

Remote IT support offers businesses the key benefit of direct access to the expertise of experienced IT professionals.

Not only does this help you troubleshoot and resolve any IT issues quickly, but it also helps you expand beyond your current scope with assistance from technologically savvy professionals who can provide vital insights on how to better manage your technology.

This direct access to cutting-edge technologies and expert insight makes remote IT support an integral part of any successful business strategy.


4. Cost Savings

Remote IT support offers cost savings in a number of ways. These can be seen through:

  • Elimination of unnecessary travel and staffing costs: When technicians are able to provide services and assistance remotely, companies save a significant amount on labor, gas, and other related costs.
  • Timely problem solving: Remote IT support can be provided virtually, meaning you don’t need to wait for technicians to come on-site.
  • Convenient pricing models: Finally, because many remote IT solutions are set up as subscription-based services instead of one-time fees, you can pay for only what you need without having to invest in long-term contracts.

Check out these additional resources to learn more about why working with an MSP can be so beneficial:

5. 24/7 Availability

You never know what time an issue is going to appear and negatively impact your business’s efficiency.

Luckily, remote IT support offers 24/7 availability for your business through a team of knowledgeable engineers who are available anywhere, anytime – regardless of traditional business hours.

Your employees can access their service by simply visiting a website or calling the helpdesk for assistance.

By utilizing a secure remote connection, these experts can quickly and accurately diagnose any issue from their location, helping to minimize downtime and ensuring that their issues are addressed as quickly as possible.

The 24/7 availability of remote IT support is essential in businesses where services must run non-stop without interruption or delay, while also helping you provide improved customer service in a timely manner.

To learn more about how Integris can help your business with 24/7 IT support, book a free consultation today!

We're Integris. We're always working to empower people through technology.

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