5 IT Managed Service Challenges to Know


May 10, 2023

In today’s technology-driven world, organizations of all sizes depend on technology to remain competitive, and the need for reliable and efficient IT services is critical.

However, managing IT services can be a complex task, and your business can face several challenges that negatively impact your daily operations if you don’t choose the right provider for your needs.

In this blog post, we will discuss the five major IT managed services challenges to be aware of and how partnering with a reliable MSP like Integris can help you avoid them.


Understanding Managed IT Services and Their Benefits

Managed IT services have become increasingly popular among businesses of all sizes in recent years, with the MSP market now expected to grow at a compound annual growth rate (CAGR) of 13.6% from 2023 – 2030.

This growth can be explained by the numerous benefits offered by managed services providers (MSPs) and their service offerings.

These include:

  • Increased productivity
  • Cost savings
  • Access to specialized tools & technical expertise
  • Improved cybersecurity
  • Scalability
  • Reduced downtime
  • Remote work from home support
  • Compliance with industry regulations

That being said, it’s important to know how to navigate the managed services market and be aware of the different IT managed services challenges so you’re best prepared to avoid them and find an MSP who suits your needs.

Let’s take a look at some of the most common managed services provider challenges and how to avoid them.


The 5 Most Common Managed Services Providers (MSP) Challenges


Challenge #1: Cost Management

One of the significant managed services challenges is controlling costs.

MSPs offer a range of services, from basic monitoring and maintenance to fully outsourced IT departments, and each service level comes with a different price tag.

When working with MSPs, the challenge for your business is to determine which services you need and how much you can afford to spend on them.

In addition, the cost of managed IT services can vary depending on factors such as the complexity of a company’s IT infrastructure, the number of employees, and the level of service required. This can make it difficult to estimate your IT costs accurately and plan your budgets accordingly.


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Challenge #2: Cybersecurity

Did you know that 43% of all cyberattacks are now targeted at SMBs? Cybersecurity services are one of the most critical things to look for in an MSP because of the increasing number and sophistication of cyberthreats today.

An MSP that does not have the necessary expertise or resources to manage your security issues can leave you vulnerable to cyberthreats, putting your sensitive data and critical systems at risk.

For this reason, it’s best to seek out an MSP with a strong focus on cybersecurity that offers remote monitoring and other security measures to help protect your data, systems, and networks from cyberthreats.

Learn more about the importance of cybersecurity! Check out these blogs:


Challenge #3: Technical Expertise

An MSP without the necessary technical knowledge can struggle to manage complex IT environments, leading to poor service delivery, downtime, and data loss.

An MSP with a track record of delivering high-quality technical services, however, can help your business stay ahead of the competition and ensure that your IT infrastructure is optimized for your business needs.

To avoid this managed services challenge later down the line, you should choose an MSP with:

  • A team of certified IT experts
  • Experience working with businesses in your industry
  • A proven track record of success (CSAT ratings, positive Google reviews, testimonials)


Challenge #4: Scalability

As your business continues to grow, your IT requirements may become more complex, requiring additional resources and expertise.

One of the challenges MSPs face is then being able to scale their IT services to meet clients’ changing needs.

To avoid this IT managed service provider challenge, it’s best to work with an MSP like Integris that offers flexible plans that allow you to easily scale your IT services up or down as your business needs change.


Challenge #5: Downtime

Downtime can have a significant impact on your business operations and can lead to lost productivity, revenue, and customer satisfaction – with one-third of SMBs reporting losing customers and revenue over downtime occurrences.

One of the biggest IT managed services provider challenges thus lies in finding a provider hat has proactive monitoring and management services in place to prevent or address issues rapidly.

To avoid this common managed services challenge, it’s best to find an MSP that provides uptime guarantees in their service level agreement (SLA). Uptime guarantees offer peace of mind that your critical systems and applications will be available when you need them, reducing the risk of downtime and the associated costs.


Avoid The Common Managed Services Challenges: Choose a Provider Like CalTech

While it’s important to be aware of the different managed services providers challenges, avoiding them is a lot easier than you might think.

By partnering with a reliable MSP like CalTech, you can mitigate these common challenges and ensure that your IT services are efficient, reliable, and aligned with your business goals.

Managed Services Providers MSP Challenges


Integris has a team of certified IT experts, proactive monitoring and management services, and a track record of delivering quality IT services to businesses of all sizes.

Focus on your core business activities while leaving your IT needs in capable hands – contact us today to learn more about how we can help!

We're Integris. We're always working to empower people through technology.

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